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Customer Service

Instant Setup

NuBlue's hosting services are completely automated, saving you time and hassle. Our domain name registration and web hosting facilities can be signed up and paid for online with instant setup. All aspects of your NuBlue account can then be managed online through our hosting control panels.

Unprecedented Attention to Customer Service

Obvious as it may seem, we really do care about our customers. We aim to give each customer a level of customer service that they will be happy with, and we can be proud of. All NuBlue support staff are well trained in hosting and domain management and equipped with all the tools they need to quickly answer any questions or queries that you may have.

State of the Art Hardware

Considerable research and consideration has gone into every hosting hardware choice which we have made. This ensures that your website is hosted using only the best products from the best suppliers. Each piece of hosting hardware is professionally configured and rigorously tested before being incorporated into our network infrastructure.

A Knowledgeable and Dedicated Support Team

Our support team are on hand to provide friendly, knowledgeable support to you and your business. Unlike many hosts, we do not have a ticketing system or long call queues. Support can be contacted during working hours by phone or 24 hours a day by email and you can be assured of a fast helpful response, whatever your query. We aim to answer all support queries within 24 hours.

The Latest Hosting Software

NuBlue are constantly evaluating our hosting software choices to ensure that we are using the best possible products to host your business website. We keep all our hosting software up to date to ensure maximum security, reliability and speed. On top of this we test all software in house prior to use to avoid unforeseen problems.

Absolute Control

All NuBlue customers have access to an account management system allowing you to edit your account preferences at a time that is convenient for you. NuBlue don't try to lock clients in to our systems with large transfer out fees or complicated procedures! Put simply, we make things easy for you.

Full Redundant Network

We take the task of protecting our clients data very seriously. All our shared hosting platforms have full redundancy in place, so in the unlikely event of serious hardware failure we are able to quickly reinstate a carbon copy of your hosting account onto one of our idle redundant servers. Off-site backups are also taken so that we always have a copy of your data both online and offline.

State of the Art Datacentre

Our Manchester based datacentre facility has been designed with one thing in mind; Reliable hosting! Every aspect of the datacentre has been configured to create the perfect environment for housing a server. From climate controls to flood prevention systems, we've thought of everything that could go wrong and prepared for it.

Multi Disciplined Agency

As well as our hosting solutions, NuBlue are also a market leader in Website Design and Website Marketing. Our award winning web team will be happy to talk you through all aspects of any online project you may have in mind.

 

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